There’s No Lukewarm HR

I engaged in a conversation yesterday that went something like this:

Person: “I see you work in HR…how’s that treat ya? Can be a tough job.”

Me: “I’ve been in HR for 15 years. I love it.”

Person: “It’s a position of passion for sure…”

Me: “It can be, but also has the potential for the greatest impact.”

Person: “Indeed.”

Me: “You either love it or you don’t. There’s no lukewarm HR. When done right and with passion, it can be the greatest asset to a company — when done poorly – or “just enough,” it can sink the culture.”

I’m not alone in this sentiment. My good friend Steve Browne (yes, that Steve Browne) expresses this sentiment in his best selling book HR on Purpose: Developing Deliberate People Passion:

If employees are a pain point or source of frustration for you professionally, then get out of human resources. It isn’t the career for you. Quit trying to tough it out because you are this administrative superstar who can make systems hum. Administration is an important facet of HR, but it is not the reason we exist. Without people, we are nothing.

Steve is 100% accurate with this statement. HR is the for the people. It’s our job in HR to help and to support. Yes, we are there to advise, consult, and provide guidance. Yes, we are there to analyze trends and to make suggestions using predictive analytics. We are there for all of that, but at the end of the day, the people are the reason we are there. The rest is just details.

Whether you have authority or not, you have the potential to have a great deal of influence and impact in HR. Why? Because you impact the people directly. You are quite often the first impression of the company to a candidate. You are quite often the first person they meet on Day 1. You are the person who explains benefits (or someone on your team is, but you get it.) You have the possibility to make a tremendous impact on the employee’s view of the organization.

While HR is there for the happy moments: anniversaries, promotions, expansion, development, etc., it is the times of tragedy that are the most important part of our job. When someone leans on you, they are trusting you. Be present. Be there. Don’t make it about you. It’s not about you ever in HR. Come to terms with that and find your joy and satisfaction in others.

One of my favorite quotes that I apply to our work: ” Do everything with a good heart and expect nothing in return and you will never be disappointed.” I don’t mean that cynically. I genuinely mean that if your focus is not yourself, you would be amazed at the happiness in your work.

One final note of distinction: You notice I didn’t say: You are the dress code police. You are the time card police. You are the [insert control measure here] police. We are not. It saddens me when people are afraid of HR – even in jest. If you got into HR to control people or things, kindly see your way out. You are there to be there for the people, and if you ever forget that, do whatever self-care you need to remind yourself of that or kindly vacate this field that myself and so many of my amazing and passionate cohorts love.

Be on fire for people. Work hard. Do great work.

You Can’t Help if You Don’t Take the Oxygen Mask

At some point in your career, you will inevitably encounter a situation where the most important aspect of your job will be supporting someone else – maybe one person, maybe a department, maybe your entire organization.

Here’s the thing. If you don’t first take care of yourself, you will be in no position to take care of anyone else. This is the reason for the flight attendant saying to put the oxygen mask on yourself before placing on anyone else.

Understand that it’s not selfish to practice self-care – or whatever you call it. You can’t bring your best if you don’t first take care of yourself.

You are also showing your team and your org that you are human, humans require care, and it’s not only safe for you to be human, but it’s safe for others as well, and you will support them as they care for themselves as well.

It is our responsibility as leaders to not only take care of ourselves, but to also create that safety for others to understand the strength both required and displayed at recognizing when you need to take a breath.

Your breath may not look the same as someone else’s. What refills and renews you is personal, and what works for you may not work for someone else, but it’s not for them – it’s for you.

Take care. Love yourself enough to be healthy to help others. You have no idea how much they need you – even if they don’t ask.

One Week Later — #SHRM19 Reflection

I mentioned earlier that this was my 4th time attending SHRM National. I can tell you without hesitation that it was by far the BEST SHRM National conference, yet!

Many of my fellow #SHRM19Bloggers have shared their experience at #SHRM19, and I have enjoyed reading each and every post that I have seen so far.

My reflection on #SHRM19 is not just on the content of the sessions, but on the people and the connections. One of the main reasons that I value attending SHRM National is the sheer volume of passionate HR professionals in one place!

This year, there was a creative addition in the Connection Zone called Convos & Coffee. Not only was there a seating area for conversations, a full service coffee bar, and all the fixings for your favorite coffee drinks, there was an interactive floor with conversation starters! There were conversation starters in bubbles that moved around, and if you tapped on it, you could drag the conversation starter to the group you were standing in. It was a very popular area, needless to say, and it was interesting to hear the different perspectives to some of the questions. Kudos to the SHRM19 planning committee for coming up with such a creative way to spark conversations!

Carlos Escobar, myself, and Julie Doyle at Convos & Coffee — See the floor?

Another area for connection was the Volunteer Leaders lounge. If you are not a volunteer for your state or local chapter, I can’t think of a better way to give back to this profession we love. The staff in the Volunteer Leaders lounge worked tirelessly to ensure that the visitors to the lounge truly had a VIP experience, and, speaking of VIP – if you checked into the lounge, you received a special VIP tag that had some pretty neat perks, such as reserved seating in general sessions, etc. We definitely do not volunteer for any of these perks, but it was nice to see SHRM recognize and reward the passion dedicated to these individuals.

I would be remiss if I didn’t mention the Bloggers Lounge as a special area of connection. Andrew Morton (who is transitioning to a new role in SHRM and will be sincerely missed) and Mary Kaylor (completely selfless and wonderful human being) created the ideal environment for connection, creativity, and building lasting relationships. Special thank you to these two and their team. It was a tremendous experience, and in a conference with 20,000 people, having the opportunity to connect with the fellow bloggers in a quiet (sometimes) setting was invaluable.

Too many wonderful people to tag, but an all-star cast of Bloggers!

Oddly enough, the highlight of SHRM19 this year was not the amazing keynotes. I do love Brené Brown. I have written about her before, and I have seen her speak previously. She is amazing, and if we could all do one small change each day to shift our mindset to align more with her Dare to Lead model, we would be much better leaders for our teams. There is always room for improvement. When you stop improving, you stop growing. I, for one, always want to strive to be better than the person I was yesterday. If you did not get a chance to attend this year’s conference, and you are interested in incorporating the model, she is giving it away on her website!

At the end of the day, your experience at a conference as large as SHRM National is what you make of it. The sessions were wonderful and well thought out. I highly recommend purchasing the SHRM eLearning service so that you have access to the sessions that you may have missed due to competing time slots or being full. Bonus: you can share what you learned with others or just watch/listen back sessions that were especially powerful to you. Bonus 2: you have access to other content, not just the conference you recently attended.

If you haven’t attended before, have I convinced you to join us at #SHRM20 in San Diego, yet?! Click Here for early bird registration, and I’ll see you there!

Intentional Perspective — #HRRedefined Takeaway

Disclaimer: I had the honor of being a guest of Namely to attend their conference, #HRRedefined2019. As a guest, I was compensated for being there. This blog post is entirely my content – hence taking 4 weeks to find the time to put it together…

I was impressed with the speaker lineup for the conference being so young. One person that I had no idea would be there was none other than Valorie Kondos Field – “Miss Val”. She captivated the room and kept us all fully engaged and entertained.

Miss Val shared a story of her battle with cancer and her treatment. She called her chemo treatment the “chemo spa” because a spa is a place you go to feel better. Talk about perspective! She could have chosen to be discouraged and depressed because she was receiving chemo treatment, and instead she saw it as the thing that would make her better, and she embraced it.

How amazing would our own workplaces be if we were to adapt this mindset? Instead of I “have to” do something, start saying I “get to” do it. It’s a privilege. Not everyone has the same opportunities that you may have – even if the opportunity is waking up another morning and breathing in and out.

I say it often, but I truly mean it. The only person that you can control is yourself. Why not starting with being more intentional in your thoughts and your mindset?

I challenge you to bring optimism and positivity to work tomorrow, and I’d love to hear about your experience!

#Workhuman Takeaway — Resilience and Grit

I had the extreme fortune of attending #Workhuman this week in Nashville. I am very fortunate to work for an organization that believes in professional growth and supports me attending conferences like this one. I know that not all organizations share this same sentiment or simply don’t have the budget to send their leaders to conferences for professional development, and I am grateful.

I attended every keynote at the conference, and I’m sure every attendee took away something different and certain aspects resonated more than others. For me, it was a theme of resilience and grit. Resilience resonated with me so much, in fact, that it was my word that I had engraved on the leather key fob as a conference attendee.

While I was most excited to see Brené Brown (and she was fan-freaking-tastic), I was most impacted by Viola Davis‘s story. The spectacular Steve Pemberton, Chief People Officer for Workhuman, formerly known as Globoforce. Steve’s story is all about overcoming obstacles, so it was no surprise that he was the one chosen to interview Viola in the closing keynote on the Workhuman stage.

I knew a little bit of Viola’s story already. She was featured in Braving the Wilderness, my first exposure to Brené Brown, so I knew she had grown up in abject poverty in Rhode Island, her father was an abusive alcoholic, and that she didn’t let it define her or live in fear or shame. What I didn’t know, was how she continued to overcome no matter the obstacles.

In her interview with Steve, Viola shared how she had received a hand up, a wonderful opportunity to attend a performing arts school via a scholarship because someone believed in her. The school, however, was not located remotely close to where she lived. She had to leave 3 hours early and take 3 different buses to get there. She was poor, you’ll remember, so she didn’t just pay 3 bus fares and go to school. She shared that sometimes she would walk the first leg of the trip to get to the second bus, then walk the last leg. The school, like many, had a late policy. There was no consideration of the why, if she was late, she was late.

What struck me the most about this was the grit and determination that Viola had to make it work. She could have turned down the scholarship, citing the commute, waiting on something closer or waiting on someone else to solve the distance problem for her. She could have stopped going when it got tough. So many times she could have given up, and yet she kept going and worked hard to succeed – despite all odds.

How many times in our own organizations or households have we seen opportunity squandered or explained away because it was going to be too much work or sacrifice our time? The world is a much better place because of people like Viola sharing their stories, and I can only imagine the impact that she will continue to have.

My Bloggiversary

Last month, I celebrated my 1-year Bloggiversary. Yes, I know I’m late. A lot has been happening!

This blog started as an outlet to share thoughts, tips, suggestions, notions. I never could have imagined how well-received it would be, or that it would lead to so many amazing opportunities.

The most exciting opportunity is the invitation that I received to be on the #SHRM19Blogger team! You may or may not have noticed that the day I received the invite, I confirmed that I was permitted to share and then told everyone I know. It’s a big deal, and I’m incredibly excited to be a part of this amazing team! Special thank you to Mary Kaylor. She’s fantastic if you haven’t met her!

The most rewarding aspect of this blog, however, is when employees or friends tell me that they are reading it. Not long after I started with my current company, one of the employees told me that she started reading my blog and was excited about the direction I was going to lead HR if that was how I truly felt about people. That meant more to me than she will ever know.

So, albeit late, thank you for staying with me on this journey and reading my posts. I appreciate more than you know.

The Importance of Connection — and Twitter Chats!

I can’t say it enough how important it is to connect with people. I don’t mean to say hi at monthly meetings or to have 3,000 LinkedIn connections. I mean to connect.

I just spent the last hour or so chatting with Jon Thurmond. If you don’t know Jon, you are missing out. I reached out to Jon for advice as I have recently undertaken additional responsibilities in my volunteerism, and he is the social media guru. TRUST ME.

What’s great about giving back in HR is that we can chat about work, life, our volunteering, and we are always willing to help out the next person. The next time someone asks me about social media, I have some new tips to share!

What do you have to share? How can you give back? You don’t have to be an expert at anything. Start small.

Participate in a Twitter chat.

I started with #Nextchat years ago when I joined Twitter and found it. I have made so many wonderful connections just through that chat! It’s at 3pm EST on Wednesdays. Check it out. The topic is micro-internships this week. Who doesn’t want to learn more about that?

I am a co-moderator of #JobHuntChat on Mondays at 9pm EST. I’ve plugged this before, and it’s volunteering, so no one is paying me to tell you to join in. If you are looking for a job or are able to offer advice for those that are, I encourage you to join in!

Jon and Wendy host the #HRSocialHour which is an awesome monthly chat where HR professionals and enthusiasts chat about goals, pop culture, beverages, and everything in between. I’m usually cooking dinner at 7pm EST, so I’m usually late and share gratuitous photos of my food.

Take a chance. Join a chat. Thank me later.