Let’s Err on the Side of Human
Things are crazy right now. That’s not a secret. You may be tired, overwhelmed, and unsure of what to do next. That’s okay. No one expects you to have all the answers – right now or frankly ever. They do expect you to get answers. They do expect you to make the best decision with the information you have in front of you.
You have to keep going. You have to make decisions. When you go radio silent, that’s when people let their fears and insecurities get the best of them. Have confidence that you were put in your position because the organization believed in you. Believe in you.
Lean on your network. If you are an HR professional, search #HRCommunity or ask questions and add that hashtag. We are here to help. There are so many wonderful resources right now to help you. This is new to all of us. We’re all taking things day by day.
You will have times when you feel overwhelmed. That’s okay. Take a breath and wait until you are calm and clear headed before you respond or react. Keep the assumption of positive intent in others at the forefront. I know it’s not easy, and not everyone is behaving with positive intent, but you must keep that assumption in your own behavior. Other people’s behavior does not dictate yours. If you feel you are losing control, close the e-mail, walk away from the chat, close your eyes. BREATHE.
If you find that you are getting the same questions, schedule a call to get people together to talk through things. Something wasn’t clear, and you getting frustrated with people not reading your e-mails and being able to read your mind and your intent is not helpful to anyone — especially to you, my stressed friend.
If you are fortunate to support an essential business, that’s your honor and privilege right now. They are so fortunate to have you. We all thank you and want to support you. Not everyone has the same style under stress. Grant grace to people who are scared and may not be the best version of themselves right now, including yourself. If you have a misstep, own it, apologize, and make it right.
Now is the time for real, human communication. Now is the time for compassion to yourself and others. Now is the time to check in with people daily and ask for feedback. You want to be effective and add value. You cannot be helpful and effective if you are unable to communicate with people.
We don’t know a lot about the days ahead. What we do know is that while we don’t know how long this will last, it’s not going to last forever, and we are all doing everything in our power to take care of those in our care. Maintain perspective and remember that you have a 100% survival rate for difficult things and you are not alone in this – no matter how isolated we may be right now.
I’m rooting for you. We all are — from 6 feet away. You’ve got this.